Effective Date: 09.02.24

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At HomeSpun Co., we take pride in the quality and craftsmanship of our products. If you're not completely satisfied with your purchase, we're here to help.

 

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Returns

We gladly accept returns of eligible items within 30 days of purchase. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

 

Please Note:

• Customized Items: We do not accept returns on any items that have been personalized or customized, such as Minkles or blankets with added names or any other custom features.

• Special Orders: We do not accept returns on special orders, including any crochet items or sewn items made specifically for you.

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Return Process

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1. Contact Us: Before returning an item, please contact us at [Insert Email Address] with your order number and details of the product you wish to return. We will respond with instructions on how to proceed with the return.

2. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

3. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

4. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Insert Email Address].

 

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Non-Returnable Items

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1. Personalized or customized items (e.g., items with names added)

2. Special orders (e.g., custom crochet or sewn items)

3. Gift cards

 

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Late or Missing Refunds

If you haven’t received a refund yet:

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1. First, check your bank account again.

2. Then contact your credit card company, as it may take some time before your refund is officially posted.

3. Next, contact your bank. There is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund, please contact us at homespunandcompany@gmail.com.

 

 

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Contact Us
If you have any questions about our return policy, please contact us at:

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HomeSpun Co.
Email: homespunandcompany@gmail.com
Phone: 208.221.6850